Adoption Engineer

As a well-established civil engineering and environmental services organisation based in Cornwall, our client is recognised for delivering a broad portfolio of essential infrastructure work across the region and beyond. Their expertise spans highways maintenance, major civil-engineering schemes, surfacing, coastal protection, landscaping, and specialist consultancy services. They play a key role in supporting local communities, with a strong commitment to social value, environmental responsibility, and long-term sustainability.

The business holds significant, long-term contracts with the local authority to manage and maintain Cornwall’s highway and environmental assets. This includes 24/7 emergency response, routine and preventative maintenance, and the delivery of capital improvement works—all critical to keeping the county safe, connected, and operating efficiently. Driven by a culture of innovation and continuous improvement, the organisation is focused on responsible growth and making a meaningful impact. They are dedicated to enhancing the quality of life for the communities they serve while investing in smarter, more sustainable ways of working.

Role Overview

As an Adoption Engineer, you will play a pivotal role in driving adoption of new digital tools, processes, and systems across our business units (highways, environment, consultancy, etc.). Your mission will be to ensure that technology and process changes are embedded effectively, maximising benefits in terms of efficiency, safety, quality, and social value.

Key Responsibilities

Stakeholder Engagement & Change Management

• Work with department heads, project managers, and frontline teams to understand current workflows and pain points.
• Develop adoption strategies for new digital platforms (e.g. asset-management systems, mobile reporting tools), ensuring alignment with business objectives.
• Run training sessions, workshops, and drop-in clinics for staff to build awareness, capability, and confidence in new tools.

Technical Implementation Support

• Assist with configuration, testing, and rollout of new systems; act as the liaison between IT / vendor teams and operational staff.
• Monitor adoption metrics (usage, engagement, error rates) and iterate plans based on feedback.
• Troubleshoot adoption issues, providing hands-on support and escalating as needed.

Process Optimisation

• Map existing business processes (e.g., highway maintenance scheduling, incident reporting, vegetation management) and identify opportunities for digital enhancement.
• Help redesign workflows to take advantage of new capabilities (automation, data analytics, mobile input).
• Document and standardise processes, creating playbooks, SOPs, and training materials.

Continuous Improvement & Feedback Loop

• Collect feedback from users (engineers, operatives, managers) and feed it back into development cycles.
• Work with the leadership team to prioritise further enhancements based on business impact.
• Promote and evangelise best practices, helping embed a culture of innovation and digital-first thinking.

Change Impact Measurement

• Define and track KPIs relating to adoption (e.g., % of users onboarded, error reduction, time savings).
• Prepare regular reports, presentations, and dashboards for senior leadership.
• Measure business value delivered (efficiency gains, cost savings, safety improvements, social value).

Skills & Experience

• Experience in a change management, business adoption, or IT implementation role — ideally in a technical or engineering environment.
• Strong understanding of digital tools (asset management systems, mobile apps, CRM, reporting tools) and the ability to translate between technical and non-technical stakeholders.
• Excellent communication and training skills, comfortable running workshops and providing hands-on coaching.
• Analytical mindset: able to define adoption KPIs, monitor progress, and drive data-informed decisions.
• Project management experience, ideally with exposure to delivering change into operational teams.
• Knowledge of civil engineering, highways, or environmental services is a significant plus but not strictly required.
• Resilient, proactive, and highly organized.